COBOXAI product search and knowledge assistants that answer from your own data.
A useful assistant doesn’t guess. It searches your catalogue and documents, shows where each answer came from, checks live stock and passes the conversation to a person when it should.
What an AI product assistant does
Keyword search fails when customers don’t know your product names. A buyer typing “quiet pump for a small tank that runs on 12V” should get relevant results, not an empty page. An AI assistant understands intent, narrows the options with follow-up questions and explains why each item fits.
The same technology serves internal teams. Support staff and sales representatives can ask questions across manuals, price lists and policies and receive an answer in seconds instead of searching shared drives.
Catalogue search and product comparison
For catalogue search, the assistant is connected to your structured product data: specifications, categories, compatibility and pricing rules. It filters by what the customer actually needs and presents a short, reasoned shortlist.
Comparison is a natural extension. Customers can ask how two or three items differ and receive a clear, side-by-side summary of the attributes that matter for their use, taken from your data rather than invented. This supports decisions on B2B ordering platforms and retail stores alike.
Document-based answers with sources
Many questions are answered in documents: datasheets, installation guides, warranty terms, onboarding material. We build assistants that retrieve the relevant passages from your own documents and compose the answer from them, showing the source so the reader can verify it.
Grounding answers this way is what keeps the assistant accurate. When the documents don’t contain the answer, it says so rather than improvising. Document quality and access rules are reviewed up front, so staff-only material is never shown to customers.
Live availability, pricing and order data
An answer that ignores stock is only half useful. Through API integrations the assistant can check live availability, delivery estimates and customer-specific prices from your inventory and ERP, then link directly to the right product page or basket.
Anything that touches money, orders or personal data is limited by explicit permissions and logged, so the assistant can only do what you have authorised it to do.
Human handover and quality control
Good assistants know their limits. We define when a conversation should pass to a person, such as low confidence, a complaint, a quote request or an explicit request for a human, and the handover carries the full conversation so customers don’t repeat themselves.
After launch we review real conversations, find questions that went unanswered and improve the data and prompts behind them. This fits within the broader approach in our AI and automation work, where AI is applied to a specific workflow rather than for its own sake.
What the assistant connects to
| Source | Used for | Control |
|---|---|---|
| Product catalogue | Search, filtering and comparison | Read-only access to approved fields |
| Manuals and policies | Cited, document-based answers | Access limited by audience |
| Inventory and ERP | Live availability and delivery estimates | Permissioned, logged requests |
| Support or CRM tools | Handover with conversation history | Rules for when to escalate |
Frequently asked questions
What is an AI product search assistant?
It is a conversational search tool that understands plain-language questions and returns relevant products and answers from your catalogue and documents, rather than relying on exact keyword matches.
How do you stop the assistant from giving wrong answers?
Answers are grounded in your own catalogue and documents and show their sources. When the data does not contain an answer, the assistant says so and can hand over to a person instead of guessing.
Can it show live stock and prices?
Yes, when connected to your inventory, ERP or storefront through integrations. It can show live availability and customer-specific pricing within the permissions you set.
Is our data used to train public AI models?
We design the assistant to use your data only for answering your users’ questions, with access controls by audience. The specific model and data-handling terms are confirmed in planning and documented for you.
When does a human take over?
You define the triggers, such as low confidence, a complaint, a quote request or a customer asking for a person. The handover includes the whole conversation so nothing has to be repeated.
Want customers to find the right product faster?
Share your catalogue and the questions people ask, and we’ll scope an assistant around them.
Scope My AI Assistant